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All Journal Gadjah Mada International Journal of Business DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Manajemen Indonesia Journal of Business and Applied Management Jurnal Muara Ilmu Sosial, Humaniora, dan Seni Jurnal Muara Ilmu Ekonomi dan Bisnis Business Management Journal Program Studi Manajemen Jurnal Manajemen Bisnis dan Kewirausahaan Journal FAME (Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services Jurnal Pengabdian dan Kewirausahaan Jurnal Manajemen dan Pemasaran Jasa
Wilson, Nicholas
Universitas Bunda Mulia
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Muara Ilmu Sosial, Humaniora, dan Seni

 1 
THE IMPACT OF BRAND EVALUATION, SATISFACTION, AND TRUST TO BRAND LOYALTY : A CASE STUDY OF THE INDONESIAN SMARTPHONE INDUSTRY Wilson, Nicholas; Makmud, Stanley Tulus
Jurnal Muara Ilmu Sosial, Humaniora, dan Seni Vol 2, No 2 (2018): Jurnal Muara Ilmu Sosial, Humaniora, dan Seni
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmishumsen.v2i2.2077

Abstract

In this modern time , in electronic business especially in smartphone have an intense competition make any brand can’t avoid the competitors. The demand of the smartphone based on the company that create a product that have a benefit to the consumer. But in Indonesia things that make a product have a big interest because of trust and satisfaction that Indonesia’s people get. Although some of them never using it. But they get trust from people who have the smartphone. So brand evaluation from smartphone brands depends on consumer that use the product. In Indonesia things that make a product have a big interest because of trust and satisfaction that Indonesia’s people get. Although some of them never using it. In this research , the researcher use iphone 7 as an object in this study. Authors used a questionnaire method. This method had an advantage that a researcher can save time and money. The list of questions is arranged according to indicators from past research. Data that have been collected are analyzed using Partial Least Squares-Structural Equation Modelling (PLS-SEM) method with the help of SmartPLS 3.2.4 software. In this research respondent are Apple owner in Jakarta which is 257 respondents obtained using offline questionnaires. The result of this study indicates that there a direct relationship between brand evaluation, satisfaction and trust to brand loyalty. While brand relationships had no relationship to brand loyalty. Penelitian ini dilakukan untuk mengungkap dampak evaluasi merek, kepuasan, dan kepercayaan terhadap loyalitas merek di industri smartphone Indonesia. Penelitian ini menerapkan metode survei, di mana kuesioner digunakan sebagai instrumen untuk mengumpulkan semua data dari responden. Sebanyak 300 responden berpartisipasi dalam penelitian ini, di mana, setelah penilaian lebih lanjut, semua data dapat dianggap valid dan dapat diandalkan. Semua data yang telah dikumpulkan dan dinilai kemudian dianalisis menggunakan metode Partial Least Squares-Structural Equation Modeling (PLS- SEM), menggunakan perangkat lunak Smart PLS 3.2.7. Berdasarkan hasil analisis data, dapat disimpulkan bahwa evaluasi merek, kepuasan, evaluasi merek, dan kepercayaan memiliki dampak positif pada loyalitas merek.Kata kunci: evaluasi merek, kepuasan, kepercayaan, hubungan merek, loyalitas merek
ANALYSIS OF FACTORS INFLUENCING GREEN PURCHASE BEHAVIOR : A CASE STUDY OF THE COSMETICS INDUSTRY IN INDONESIA Wilson, Nicholas; Theodorus, Evan; Tan, Pauline
Jurnal Muara Ilmu Sosial, Humaniora, dan Seni Vol 2, No 1 (2018): Jurnal Muara Ilmu Sosial, Humaniora, dan Seni
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmishumsen.v2i1.1513

Abstract

This research attempted to uncover factors which could influence consumer’s green purchase behavior towards green cosmetic product in the Indonesian cosmetics Industry. Survey method was used in this research, in which questionnaires were distributed to 260 respondents who have ever bought and used green cosmetics products in Indonesia. Data were then analyzed using AMOS 22.0. Based on the results obtained in this research, it was concluded that attitude towards the behavior and perceived behavioral control had a positive impact on behavioral intention, while perceived behavioral control also had a positive impact toward consumers’ green purchase behavior. Meanwhile, behavioral intention didn’t have a positive impact on green purchase behavior. In regards to the value or implication generated in this research, the results of this research will improve academicians, practicioners, and public’s knowledge and understanding about the factors which had a positive relationship or impact on Indonesian consumers’ green purchase behavior in the cosmetics industry.
Co-Authors Brian Budi Budi Diayudha, Lanang Edelyn Edelyn Edelyn Fransisca Iriani Roesmala Dewi Grace Putlia Hary Saputra Sundoro Herdy Jaya Prawiradipura Ian Nurpatria Suryawan Ian Nurpatria Suryawan Innocentius Bernarto, Innocentius Jessica Jessica KENI KENI Kevin Goldie Makmud, Stanley Tulus Marcellino Jason Ferdinand Sugiyanto Marina Pendi Meilisa Alvita Purnama Dharmawan Regina Christella Rowena, Janny Samuel Samuel Sentot Basuki Prayitno Stevani Helena Susilawaty, Lilis Tan, Pauline Tan, Pauline Henriette Pattyranie Theodorus, Evan Wibisono, Jensen Wijaya, Brendi