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All Journal Jurnal Bidan Komunitas JURNAL MUTIARA KESEHATAN MASYARAKAT Indonesian Trust Health Journal Mikki: Majalah Ilmu Keperawatan dan kesehatan Indonesia MAHESA : Malahayati Health Student Journal Jurnal Kesehatan LLDIKTI Wilayah 1 ZAHRA: JOURNAL OF HEALTH AND MEDICAL RESEARCH Indonesian Trust Health Journal
Tarigan, Andini Mentari
Institut Kesehatan Helvetia
Biochemistry, Genetics & Molecular Biology Dentistry Education Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : ZAHRA: JOURNAL OF HEALTH AND MEDICAL RESEARCH

 1 
HUBUNGAN PEMBERIAN INFORMASI PADA PASIEN RAWAT INAP TERHADAP KEPUASAN MUTU PELAYANAN DI UNIT ADMISI RSU SARAH MEDAN Dyna Rakhelmi Rangkuti; Andini Mentari Tarigan; Juliana Hasibuan
ZAHRA: JOURNAL OF HEALTH AND MEDICAL RESEARCH Vol. 3 No. 1 (2023): JANUARI
Publisher : CV. ADIBA ADISHA AMIRA

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Abstract

The most frequent issues are those involving information and services, when patients feel that the hospital's offerings are inadequate, if not downright disappointing. When health services are able to satisfy their clients and live up to their expectations, they are considered to be of high quality. Patients' perceptions of the hospital's expectations and the caliber of its services affect how satisfied they feel. The goal of this study was to evaluate and pinpoint how Sarah General Hospital in Medan's admission unit informed inpatients about their satisfaction with the quality of the services they received. Cross sectional research methodology is used in this study. Purposive sampling was used to sample up to 88 responders from the population of this study, which included up to 718 patients. Chi-square test was utilized in data analysis along with univariate and bivariate analysis. The chi-square test analysis findings reveal that each variable's p-value comprises substantial proof (tangibles) obtained (0.002 <0.005), reliability with p-value (0.001 <0.005), responsiveness with p-value (0.000<0.005) empathy with p-value (0.009<0.005) and assurance with p-value (0.000<0.005). The availability of inpatient information and customer satisfaction with service quality in the admissions unit were related. The suggestion was hospitals should continue to enhance the quality of services connected to the service quality aspects, namely assurance and responsiveness.
IMPLEMENTASI PEMAKAIAN GELANG IDENTITAS TERHADAP KESELAMATAN PASIEN DI RUMAH SAKIT UMUM MITRA MEDIKA TANJUNG MULIA Dilla Fitria; Andini Mentari Tarigan; Ribka Panjaitan
ZAHRA: JOURNAL OF HEALTH AND MEDICAL RESEARCH Vol. 3 No. 1 (2023): JANUARI
Publisher : CV. ADIBA ADISHA AMIRA

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The use of an identity bracelet is one of the implementations of correct identification which is 1 of the 6 Patient Safety Goals regulated in PERMENKES No. 1691 of 2011. Wristband installation is done by the emergency room nurse and is verified every time the nurse will take action. Identity bracelets are distinguished by color criteria, namely pink, blue, white, red, yellow, and purple. The purpose of installing a bracelet at the time of service is to ensure the accuracy of the patient who will receive the service or action required by the patient. This study aims to determine the implementation of the use of identity bracelets on patient safety at Mitra Medika General Hospital Tanjung Mulia Medan in. This research used descriptive qualitative, the informants used in this study was 7 people. The results obtained by the hospital have established a policy regarding Standard Operating Procedures related to the implementation of accurate patient identification at Hospital and adapted to the latest version of the hospital's accreditation standard. Assisted by the well-organized flow of patient safety incident reporting in hospitals to make it easier to follow up on problems that arise. The conclusion shows that the target in implementing the use of a good identity bracelet is that there must be good collaboration and communication among colleagues or teams.
Co-Authors Byodilie Kerinci Purba Chairulsyah Putra Dilla Fitria Dilla Fitria Dyna Rakhelmi Rangkuti Dyna Safitri Rakhelmi Rangkuti Dyna Safitri Rakhelmi Rangkuti Fadilla Rahmadanisya Fauziah Nur Juliana Hasibuan Muhammad Firza Syahlefi Lubis Panjaitan, Ivansri Marsaulina Ribka Panjaitan Rima Melinda Sembiring Rudi Purwana Sulisna, Aida Wira Helmanita