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All Journal PERFORMA : Media Ilmiah Teknik Industri
Puspitasari, Hangganis Septiastuti
Universitas Sebelas Maret
Engineering Industrial & Manufacturing Engineering

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Identifikasi dan Penyusunan Faktor Kepuasan Pelayanan di UPT Perpustakaan Pusat Universitas Sebelas Maret Berdasarkan Persepsi Pengunjung Iftadi, Irwan; Damayanti, Retno Wulan; Puspitasari, Hangganis Septiastuti
Performa: Media Ilmiah Teknik Industri Vol 11, No 1 (2012): PERFORMA Vol. 11, No 1 Maret 2012
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (48.288 KB) | DOI: 10.20961/performa.11.1.12630

Abstract

The evaluation of UNS Central Library service satisfaction has not been considering visitors factor. Meanwhile, visitors are the main consumers of UNS Central Library. The purpose of this study is to identify and organize factors influencing UNS Central Library service satisfaction based on visitors perceptions. The study consisted of four stages, which are identification of initial attributes, confirmation of initial attribute list, confirmation of attributes, and grouping of attributes. The study has suggested 25 attributes considered important by respondent. Those 25 attributes are clustered into four factors. Ten attributes into the service affect factor, seven attributes into the library as place factor, three attributes into the personal control factor, and five attributes into the information access factor.
Co-Authors Irwan Irwan Retno Wulan Damayanti