Jurnal Pendidikan dan Keluarga
Vol 11 No 1 (2019): Jurnal Pendidikan dan Keluarga

PENGARUH BAURAN PEMASARAN TERHADAP KEPUASAN PELANGGAN PADA RESTORAN LAMUN OMBAK KOTA PADANG

Kurnia Illahi Manvi (Fakultas Pariwisata dan Perhotelan)



Article Info

Publish Date
28 Jun 2019

Abstract

Padang Restaurant business today shows a relatively rapid development, proven by the increasing number of Padang Restaurants in Indonesia. This indicates that the intensity of competition in the restaurant business is getting stronger. The tendency of people or customer eating in the Padang restaurant is considered to have its own taste, which is able to provide a place in the hearts of food lovers. This kind of opportunity is used by the Lamun Ombak Restaurant to provide a service model that is really needed by the surrounding community. The variety of products and service systems for the Lamun Ombak Restaurant, in fact, can relatively influence purchasing decisions so that maximum customer satisfaction can be created. This study aims to determine the effect of the marketing mix on customer satisfaction at Lamun Ombak Restaurant. The research design used surveys and research methods which are associative methods. The research instrument uses a Likert scale, and the analysis technique uses multiple linear regressions, considering the model is composed of a number of causal relationships between latent variables. Keywords: marketing mix, restaurant, customer satisfaction.

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Journal Info

Abbrev

jpk

Publisher

Subject

Humanities Education Social Sciences Other

Description

Jurnal Pendidikan Keluarga (JPK) is a scientific journal for publishing research results and critical reviews of knowledge that have not been published in other journals in the scope of vocational education and science in the fields of food, fashion, beauty and cosmetics by researchers and ...