ADDIN
Vol 13, No 1 (2019): ADDIN

Measuring Perceived e-Services Quality on Satisfaction of Islamic Saving and Credit Cooperatives

Ningsih, Ekawati Rahayu (Unknown)
Haryono, Tulus (Unknown)
Sawitri, Hunik Sri Runing (Unknown)
Harsono, Mugi (Unknown)



Article Info

Publish Date
01 Feb 2019

Abstract

The purpose of this study was to measure the effect of banking e-services quality on satisfaction of Islamic Saving and Credit Cooperatives. At present the banking sector is in a global business that prioritizes electronic services based on advances in information technology. The type of research methodology is field research and uses quantitative analysis based on primary data from 229 respondents total in Central Java Province. The results of testing the data using PLS Version 3.0, show that banking e-services quality has an effect on satisfaction of Islamic Saving and Credit Cooperatives. This is indicated by the magnitude of the e-services quality path coefficient on satisfaction and its significant is 0.461 to alpha 0.05, and t-value of the statistic is 7.754 * greater more than the t table is 1.65. this is indicates that e-services quality has a positive effect to satisfaction.

Copyrights © 2019






Journal Info

Abbrev

Addin

Publisher

Subject

Religion Arts Humanities Education

Description

ADDIN is an international journal published by Research Center of State Institute for Islamic Studies (IAIN) Kudus, Central Java, Indonesia. ADDIN is an academic journal published twice a ...