Review of Management and Entrepreneurship
Vol 2 No 1 (2018): Review of Management and Entrepreneurship

ROLE OF EMPLOYEE ENGAGEMENT ON WORK SATISFACTION REGARDING EMPLOYEE SERVICES QUALITY AT THE GRAND SANTHI HOTEL DENPASAR

Ni Made Dwi Puspitawati (Universitas Mahasaraswati Denpasar, Bali, Indonesia)
Adhi Krisna Yuliawan (Universitas Mahasaraswati Denpasar, Bali, Indonesia)

Article Info

Publish Date
24 Sep 2019

Abstract

The hotel is one of the facilities that strongly supports the progress of the tourism sector. Problems most commonly occur in regards to the lack of service quality are due to complaints received and employees who do not understand their functions and tasks clearly. Job satisfaction could be related to this lack of service that in turn affects the level of company engagement. The study examines the role of employee engagement on the relationship between work satisfaction and service quality. Results using path analysis show that work satisfaction influences employee engagement and service quality; and employee engagement influences service quality. Thus, proving that a high level of satisfaction will result in a higher sense of employee attachment to companies, which will create quality services.

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Journal Info
Review of Management and Entrepreneurship
Website

Abbrev

rome

Publisher

Universitas Ciputra Surabaya

Subject

Economics, Econometrics & Finance Social Sciences

Description

Journal of research that examines the theory and application of entrepreneurship, management, and business. Publishing one year is twice, in April and October, by Universitas Ciputra, Review of Management and Entrepreneurship aims to: Promote a comprehensive approach to entrepreneurship, management, ...