Jurnal Administrative Reform
Vol 3, No 4 (2015): JURNAL ADMINISTRATIVE REFORM

IMPLEMENTASI PELAYANAN PERPANJANGAN SURAT TANDA NOMOR KENDARAAN BERMOTOR DI SAMSAT SAMARINDA KOTA

Doddy Triantoro (Mulawarman University)
Aji Ratna Kusuma (Mulawarman University)
Djumadi . (Mulawarman University)

Article Info

Publish Date
18 Jul 2017

Abstract

The aim of this study is to analyze the implementation of extension services of motor vehicle registration certificate in SAMSAT Samarinda. The research is using qualitative data analysis tehnique. The result shows that the extension of the service certificate of motor vehicle number based on the Indonesian National Police Regulation No. 05/2012, but practically it did not run well. Due to 7 (seven) parameter, only three items that can be pursued especially in a mechanism of service, accountability and hospitality of police personnel in service. The causes of less service in Samsat Samarinda are limited allocation of operational budgets to support the services, lack of availability of operational support that meets the qualifications required, both in quantity and quality, and availability of police personel with technology skill.

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Journal Info
Jurnal Administrative Reform
Website

Abbrev

JAR

Publisher

Universitas Mulawarman

Subject

Decision Sciences, Operations Research & Management Education Social Sciences

Description

Lingkup dan fokus naskah Jurnal Administrative Reform mencakup bidang Administrasi Negara. Tujuan dari penerbitan Jurnal Administrative Reform adalah sebagai media publikasi ilmiah dalam rangka pengembangan khasanah ilmu pengetahuan di bidang Administrasi Negara. Jurnal Administrative Reform memuat ...