E-Jurnal Manajemen Universitas Udayana
Vol 3 No 12 (2014)

Pengaruh Service Quality, Price dan Service Value Terhadap Kepuasan Pelanggan Pada New Melati Salon Denpasar-Bali

Ni Nyoman Putri Desianti (Unknown)
Ni Ketut Seminari (Unknown)



Article Info

Publish Date
10 Dec 2014

Abstract

The development of a beauty salon in Indonesia and the world is growing rapidly. An increasing number of beauty salons that are currently able to be used as one indicator of the growing interest of consumers to look fresh and healthy. New Jasmine is one of the beauty salon company service providers are already widely known in the city of Denpasar. In an effort to retain customers, companies need to strive to create customer satisfaction. A satisfaction obtained through a number of factors some of which are quality of service, price and value of service. 127 respondents were sampled, using a non-probability sampling method with purposive sampling method. Data collected through questionnaires, observation  and interviews. Testing in this study using the technique of multiple linear regression analysis. Should still consider the price of the salon with the appropriate quality of service provision. Key words: service quality, price and service value  

Copyrights © 2014






Journal Info

Abbrev

Manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...