E-Jurnal Manajemen Universitas Udayana
Vol 7 No 3 (2018)

PERAN BRAND TRUST MEMEDIASI HUBUNGAN BRAND IMAGE DENGAN BRAND LOYALTY (Studi Pada Konsumen iPhone di Kota Denpasar)

Yolanda Rodiques (Unknown)
Gede Bayu Rahanatha (Unknown)



Article Info

Publish Date
03 Mar 2018

Abstract

This study aims to explain the role of brand trust in mediating the relationship of brand image with brand loyalty. The study was made in Denpasar city with the number of samples of 100 respondens iPhone smartphone users who have repurchases (at least 2 times of purchases) of the product. The sample is determined using non-probability sampling model, with purposive sampling technique. Data analysis technique used is path analysis and sobel test. The results showed that all hypotheses were accepted. Brand image has a positive and significant influence to brand trust, brand image has a positive and significant effect to brand loyalty, brand trust has a positive and significant influence to brand loyalty, brand trust has a positive and significant effect on mediating the relationship of brand image with brand loyalty. In the future, the company is expected to launch a maximum and innovative marketing campaign (advertisement) to raise the social class image of the iPhone users in the society and increase the level of consumer confidence in regard to the security aspect of the iPhone products.

Copyrights © 2018






Journal Info

Abbrev

Manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...