E-Jurnal Manajemen Universitas Udayana
Vol 6 No 6 (2017)

PERAN GREEN BRAND SATISFACTION DALAM MEMEDIASI HUBUNGAN ANTARA GREEN BRAND EXPERIENCE DENGAN GREEN BRAND TRUST

Ni Ketut Supadmi (Fakultas Ekonomi dan Bisnis Universitas Udayana)
Ni Ketut Seminari (Fakultas Ekonomi dan Bisnis Universitas Udayana)



Article Info

Publish Date
08 Jun 2017

Abstract

The purpose of this study is to clarify the role of green brand satisfaction in mediating the relationship between green brand experience to the green brand trust. The samples that used were 120 peoples who ghatered with non probability sampling method that purposive sampling form. Data were collected by distributing questionnaires directly and using likert scale. Data analysis technique used are comfirmatori factor analysis, path analysis and sobel test. From the analysis showed that green brand experience and green brand satisfaction ware have significant and positif affect on green brand trust. Green brand experience has significant and positf affect on green brand satisfaction. Green brand satisfaction significantly mediates the role between green brand experience to green brand trust. It shows that green brand experience as the main factor that must be caring. It’s importance for the producens to gives good brand experience to their consumers so they can build strong consumers trust on a brand.The purpose of this study is to clarify the role of green brand satisfaction in mediating the relationship between green brand experience to the green brand trust. The samples that used were 120 peoples who ghatered with non probability sampling method that purposive sampling form. Data were collected by distributing questionnaires directly and using likert scale. Data analysis technique used are comfirmatori factor analysis, path analysis and sobel test. From the analysis showed that green brand experience and green brand satisfaction ware have significant and positif affect on green brand trust. Green brand experience has significant and positf affect on green brand satisfaction. Green brand satisfaction significantly mediates the role between green brand experience to green brand trust. It shows that green brand experience as the main factor that must be caring. It’s importance for the producens to gives good brand experience to their consumers so they can build strong consumers trust on a brand.

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Journal Info

Abbrev

Manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...