E-Jurnal Manajemen Universitas Udayana
Vol 3 No 2 (2014)

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Puri Saron Hotel Seminyak Kuta

Ghosa Pramadivara (Unknown)
Ketut Seminari (Fakultas Ekonomi dan Bisnis, Universitas Udayana, Bali, Indonesia)



Article Info

Publish Date
04 Feb 2014

Abstract

This Research to know influence of simultaneously and partial between quality of service which consist of physical evidence, reliability, responsiveness, guarantee, And empathy in Puri Saron Hotel Seminyak of Kuta to satisfaction of Consumer. Method data collecting with questioner and counted 95 participation, with method of purposive sampling, used data analysis of multiple regression.  Result of analysis (F test) that dimension of quality service have an impact on simultaneously to satisfaction of customer. Result of examination there are influence parsial between physical evidence, reliability, responsiveness, empathy and assurance to satisfaction of consumer at Puri Saron Hotel Seminyak of Kuta and dominant variable is physical evidence. Implication of Manajerial for Puri Saron Hotel Seminyak of Kuta can provide suggestion box and sigh so that can evaluate about excess and also insuffiency from quality of serviceKeyword : Quality of service, satisfaction of consumer.

Copyrights © 2014






Journal Info

Abbrev

Manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...