Jurnal Agribisnis dan Agrowisata (Journal of Agribusiness and Agritourism)
Vol.9, No.1, Januari 2020

Hubungan Antara Bauran Pemasaran dan Kepuasan Konsumen Cau Chocolates Desa Marga, Kabupaten Tabanan

NI MADE JUNIARI (Program Studi Agribisnis, Fakultas Pertanian, Universitas Udayana)
NYOMAN PARINING (Program Studi Agribisnis, Fakultas Pertanian, Universitas Udayana)
PUTU UDAYANI WIJAYANTI (Program Studi Agribisnis, Fakultas Pertanian, Universitas Udayana)



Article Info

Publish Date
27 Jan 2020

Abstract

Relationship Between Marketing Mix and Customer Satisfaction of Cau Chocolates in Marga Village, Tabanan Regency This study aims to determine the level of consumer satisfaction seen from the marketingmix indicators and determine the effect of marketing mix indicators on customersatisfaction of Cau Chocolates in Marga Village, Tabanan Regency. This study usesdescriptive qualitative and quantitative methods with a total sample of 80 CauChocolates consumers determined using the purposive sampling method. The dataanalysis technique uses Structural Equation Modeling (PLS-SEM). The results showedthat the level of customer satisfaction Cau Chocolate produced a score of 3.63 whichwas included in the category of satisfaction. Meanwhile, the results of analysis usingSEM analysis produce, (1) product indicators positively and significantly influenceconsumer satisfaction, (2) price indicators positively and significantly influenceconsumer satisfaction, (3) place indicators positively and significantly influencesatisfaction consumers, and (4) promotion indicators have a positive and significanteffect on customer satisfaction.

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Journal Info

Abbrev

JAA

Publisher

Subject

Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Social Sciences

Description

E-Jurnal Agribisnis dan Agrowisata (JAA) adalah peer-reviewed, open access jurnal, diterbitkan oleh Program Studi Agribisnis, Fakultas Pertanian, Universitas Udayana. JAA menerbitkan hasil peneitian original dan review artikel dalam bidang sosial ekonomi pertanian, agribisnis, dan agrowisata. ...