Journal of Economics and Business Aseanomics
Vol 3, No 1 (2018): Januari - Juni 2018

STRATEGI PENGAMBILAN KEPUTUSAN DALAM PEMECAHAN MASALAH (STUDI KASUS PADA BANK XYZ CABANG TAJUR HALANG CIANJUR JAWA BARAT)

Mukhtadi Mukhtadi (Unknown)
Mohammad Rizki (Unknown)

Article Info

Publish Date
18 Feb 2019

Abstract

Competition in the business world is increasingly tight. This is also felt by businessman in the banking sector who are required to have a better quality of service so as to satisfy customers satisfaction. Bank XYZ is a private bank with branch offices in Tajurhalang Cianjur, West Java. This research aims to analyze Service Quality Bank XYZ Branch of Tajurhalang Cianjur, West Java, with Service Quality dimension, Tangible, Emphaty, Realibility, Responsiveness, Assurance, Layout using the Fishbone Diagram method. By using the fishbone diagram we will know the problems being faced based on the analysis. then will be made a decision making based on the group

Copyrights © 2019




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
292.256 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Journal of Economics and Business Aseanomics
Website

Abbrev

jeba

Publisher

Universitas Yarsi

Subject

Economics, Econometrics & Finance

Description

JEBA merupakan jurnal yang diterbitkan oleh Sekolah Pasca Sarjana Universitas YARSI (SPSUY). Jurnal ini diterbitkan secara bekala sebagai wadah untuk mengkomunikasikan hasil-hasil penelitian konsep dan empiris di bidang ekonomi dan keuangan serta memberikan perhatian yang besar kepada pengembangan ...