Jurnal Ilmu Administrasi dan Studi Kebijakan (JIASK)
مجلد 3 عدد 1 (2020): Jurnal Ilmu Administrasi dan Studi Kebijakan (JIASK) (September 2020)

PENGARUH KOMPETENSI DAN MOTIVASI TERHADAP KUALITAS PELAYANAN PERIZINAN PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PALEMBANG

Yofitri Heny Wahyuli (Sekolah Tinggi Ilmu Administrasi (STIA) Satya Negara Palembang)

Article Info

Publish Date
14 Sep 2020

Abstract

The purpose of this study was to analyze the effect of employee competencies and employee motivation simultaneously or partially on the quality of services at the Investment and Integrated One Top Service Agency of Palembang city. This study uses a quantitative research approach with census strategies. The study population was 25 civil servants. The data used is cross section data collected using a questionnaire. The data analysis technique used is multiple linear regression with F test and t test. The results showed that employee competency and employee motivation simultaneously had a positive effect on the quality of services; employee competence partially has a positive effect on the quality of services; and employee motivation simultaneously has a positive effect on the quality of services Palembang city.

Copyrights © 2020




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Ilmu Administrasi dan Studi Kebijakan (JIASK)
Website

Abbrev

JIASK

Publisher

Universitas Sjakhyakirti Palembang

Subject

Humanities Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

JIASK covered various of research approach, namely: quantitative, qualitative and mixed method. JIASK focuses related on various themes, topics and aspects of administration and public policy including (but not limited) to the following topics: 1.Bureaucracy 2.Public policy 3.Development ...