Journal of Economics and Business UBS
Vol. 8 No. 2 (2019): Journal of Economics & Business Unishaduguna Business School

Pengaruh Komunikasi Interpersonal dan Kualitas Jasa terhadap Kepuasan Pelanggan Pelayanan Aplikasi Visa Australia Di PT Andalan Usaha Cemerlang Jakarta Timur

Suriandhi, Denny (Unknown)

Article Info

Publish Date
12 Dec 2019

Abstract

PT Andalan Usaha Cemerlang is the organization who consider about customer satisfaction. And give quality of interpersonal communication and quality of service. Both of variable have a significant and simultaneous to customers satisfaction with associative quantitative method discovered that both of variable have a coefficient determinant R2 = 0.827 or 82,8% and the rest of amount is 17.2% because of the other factors.  Suggestion to PT Andalan Usaha Cemerlang is all quality service and interpersonal communication must be maintained and improved to keep customers’loyality.

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Journal Info
Journal of Economics and Business UBS
Website

Abbrev

joeb

Publisher

UniSadhuGuna Business School

Subject

Economics, Econometrics & Finance

Description

Journal of Economics & Business UBS adalah jurnal yang diterbitkan sebulan sekali oleh STIE UniSadhuGuna. Jurnal Indonesia Sosial Sains akan menerbitkan artikel ilmiah dalam lingkup ilmu sosial dan ekonomi. Artikel yang diterbitkan adalah artikel dari penelitian, studi atau studi ilmiah kritis dan ...