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Suriandhi, Denny
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Economics, Econometrics & Finance

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Pengaruh Komunikasi Interpersonal dan Kualitas Jasa terhadap Kepuasan Pelanggan Pelayanan Aplikasi Visa Australia Di PT Andalan Usaha Cemerlang Jakarta Timur Suriandhi, Denny
Journal of Economics & Business UBS Vol. 8 No. 2 (2019): Journal of Economics & Business Unishaduguna Business School
Publisher : Journal of Economics & Business UBS

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Abstract

PT Andalan Usaha Cemerlang is the organization who consider about customer satisfaction. And give quality of interpersonal communication and quality of service. Both of variable have a significant and simultaneous to customers satisfaction with associative quantitative method discovered that both of variable have a coefficient determinant R2 = 0.827 or 82,8% and the rest of amount is 17.2% because of the other factors.  Suggestion to PT Andalan Usaha Cemerlang is all quality service and interpersonal communication must be maintained and improved to keep customers’loyality.
Pengaruh Reward dan Insentif terhadap Kepuasan Kerja Agen Platinum PT X Jakarta Suriandhi, Denny
Journal of Economics & Business UBS Vol. 9 No. 1 (2020): Journal of Economics & Business Unishaduguna Business School
Publisher : Journal of Economics & Business UBS

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Abstract

The purpose of this study is to analyze the influence of rewards and incentives on the satisfaction of platinum agent PT X DKI Jakarta area. This study was included in the category of quantitative descriptive research. This study uses individuals for their unit of analysis, answer questions based on responses from individuals which belong to the category of platinum agents in the area of DKI Jakarta. The type of data used was the primary data. The population in this study were all of platinum agents in DKI Jakarta area which number as many as 20 people, which will be also used as sample by Purposive Sampling technique. The research instrument used questionnaire with Likert scale. Data analysis includes validation and reliability test. Statistical analysis using multiple linear regression test, coefficient of determination test, partial test (t test), and simultaneous test (F test). The result of the research shows that reward influence partially to the satisfaction of platinum agents PT X in DKI Jakarta area, incentive partially influence to satisfaction of platinum agents PT X in DKI Jakarta area, and reward and incentive affect simultaneously to the satisfaction of platinum agents PT X in DKI Jakarta area.
Pengaruh Disiplin Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Lion Superindo Daan Mogot Suriandhi, Denny; Mardiansyah
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : UniSadhuGuna Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i6.1614

Abstract

Sumber daya manusia merupakan individu produktif yang bekerja sebagai penggerak suatu organisasi, baik itu di dalam institusi maupun perusahaan yang memiliki fungsi sebagai aset sehingga harus dilatih dan dikembangkan kemampuannya. Disiplin kerja adalah suatu sikap menghormati, menghargai, patuh, dan taat terhadap peraturan-peraturan yang berlaku, baik yang tertulis maupun tidak tertulis serta sanggup menjalankannya dan tidak mengelak untuk menerima sanksi-sanksinya apabila ia melanggar tugas dan wewenang yang diberikan kepadanya. Penelitian ini bertujuan untuk menentukan apakah ada pengaruh disiplin kerja dan motivasi kerja terhadap kinerja karyawan PT. Lion Superindo Daan Mogot di Jakarta Barat. Penelitian ini dilakukan pada bulan Maret 2023 dengan menggunakan Google Form (kuesioner online). Penelitian ini memiliki sampel total sebanyak 52 orang. Dalam sampel ini, tingkat kesalahan 5% menurut metode Slovin adalah 52 orang. Pengumpulan data observasi dilakukan dengan menggunakan kuesioner dengan skala Likert. Analisis data yang digunakan adalah analisis deskriptif kuantitatif. Semua angket pertanyaan terkait variabel disiplin kerja, motivasi kerja dan kinerja karyawan menunjukkan nilai R hitung lebih dari r tabel yaitu 0,273, yang artinya semua item pertanyaan pada variabel disiplin kerja dan motivasi kerja terhadap kinerja karyawan dapat dikatakan valid. Dapat disimpulkan tidak ada pengaruh faktor X1 terhadap Y, yang berarti variabel disiplin kerja tidak berpengaruh terhadap kinerja karyawan.
Co-Authors Mardiansyah