International Journal of Glocal Tourism
Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020

Check-in Handling by Receptionist to Improve Service Quality

Ni Kadek Cita Sari (Tourism Business Management, Politeknik Negeri Bali, Indonesia)
Ni Putu Wiwiek Ary Susyarini (Tourism Business Management, Politeknik Negeri Bali, Indonesia)
I Ketut Suarja (Tourism Business Management, Politeknik Negeri Bali, Indonesia)
Made Sudiarta (Tourism Business Management, Politeknik Negeri Bali, Indonesia)

Article Info

Publish Date
06 Dec 2020

Abstract

Purpose: This research is done to find out the implementation of check in handling by receptionist in improving the quality of service at a 5 star hotel located in Ubud tourist area, Gianyar, Bali, Indonesia. Research methods: Data collection methods used are observation, interviews, questionnaires, and literature study. The analysis technique used in this research is qualitative descriptive using a 4 level likert scale. Findings: The overall implementation of check in handling has been implemented to the maximum, but there are some standard operating procedures (SOP) that are lacking in its application. Implication: It takes effort from the receptionist to be able to implement maximum check in SOP in order to improve the quality of hotel services.

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Journal Info
International Journal of Glocal Tourism
Website

Abbrev

injogt

Publisher

Catuspata Press

Subject

Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation

Description

International Journal of Glocal Tourism is a double-blind peer-reviewed electronic journal managed and published by Catuspata Press in March, June, September, and December. It was first published in September 2020. This interdisciplinary journal is intended to develop mutual understanding and ...