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This Author published in this journals
All Journal International Journal of Glocal Tourism
Ni Kadek Cita Sari
Tourism Business Management, Politeknik Negeri Bali, Indonesia
Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation

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Check-in Handling by Receptionist to Improve Service Quality Ni Kadek Cita Sari; Ni Putu Wiwiek Ary Susyarini; I Ketut Suarja; Made Sudiarta
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research is done to find out the implementation of check in handling by receptionist in improving the quality of service at a 5 star hotel located in Ubud tourist area, Gianyar, Bali, Indonesia. Research methods: Data collection methods used are observation, interviews, questionnaires, and literature study. The analysis technique used in this research is qualitative descriptive using a 4 level likert scale. Findings: The overall implementation of check in handling has been implemented to the maximum, but there are some standard operating procedures (SOP) that are lacking in its application. Implication: It takes effort from the receptionist to be able to implement maximum check in SOP in order to improve the quality of hotel services.
Co-Authors I Ketut Suarja Made Sudiarta Ni Putu Wiwiek Ary Susyarini