Article Per Year (5 Year)
p-Index From 2019 - 2024
0.408
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This Author published in this journals
All Journal International Journal of Glocal Tourism
Made Sudiarta
Tourism Business Management, Politeknik Negeri Bali, Indonesia
Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation

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The Front Office Strategy on Service Quality Improvement Made Windy Septariani; I Gusti Putu Sutarma; Made Sudiarta; Ni Made Sudarmini
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research aims to determine the strengths, weaknesses, opportunities, and threats in improving the quality of service to guests staying at 5 star hotel in Seminyak, Kuta, Badung, Bali. Research methods: The method of data analysis is a descriptive qualitative, descriptive quantitative, the matrix of IFAS, EFAS, IE Matrix, and SWOT analysis (strength, weakness, opportunity, and threat). This research sample uses 27 people coming from the management and team of Front Office Department. Findings: The results of this analysis show that there are internal and external factors affecting the improvement of the quality of front office services that get from the results of the questionnaire and interviews. Implication: The advice that can be given is to maintain cleanliness in the villa area to avoid complaints and add staff to the front office to help accelerate operational activities.
Check-in Handling by Receptionist to Improve Service Quality Ni Kadek Cita Sari; Ni Putu Wiwiek Ary Susyarini; I Ketut Suarja; Made Sudiarta
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research is done to find out the implementation of check in handling by receptionist in improving the quality of service at a 5 star hotel located in Ubud tourist area, Gianyar, Bali, Indonesia. Research methods: Data collection methods used are observation, interviews, questionnaires, and literature study. The analysis technique used in this research is qualitative descriptive using a 4 level likert scale. Findings: The overall implementation of check in handling has been implemented to the maximum, but there are some standard operating procedures (SOP) that are lacking in its application. Implication: It takes effort from the receptionist to be able to implement maximum check in SOP in order to improve the quality of hotel services.
Co-Authors I Gusti Putu Sutarma I Ketut Suarja Made Windy Septariani Ni Kadek Cita Sari Ni Made Sudarmini Ni Putu Wiwiek Ary Susyarini