Jurnal Insan Farmasi Indonesia
Vol 3 No 2 (2020): Jurnal Insan Farmasi Indonesia

HUBUNGAN ANTARA WAKTU TUNGGU PELAYANAN RESEP TERHADAP TINGKAT KEPUASAN PASIEN DI PUSKESMAS GAMBUT

Erna Prihandiwati (Unknown)
Normila Hayati (Unknown)
Mochammad Maulidie Alfiannor Saputera (Unknown)
Anna Khumaira Sari (Akademi Farmasi ISFI Banjarmasin)



Article Info

Publish Date
28 Dec 2020

Abstract

The waiting time for prescription services is one of the services that can affect patient satisfaction. The main aspect that becomes an effect is that the faster the waiting time for prescription services, the patient will be satisfied. In terms of evaluation and service improvement, it is necessary to know the description of the waiting time for prescription services and the relationship between waiting time for prescription services to the level of patient satisfaction. This method of research is non-experimental with prospective data retrieval. The population are patients or families of patients who await in the service of prescription. Samples used consecutive sampling is obtained 169 respondents. Data collection using questionnaires and observation sheets. Data analysis using SPSS 16.0 is the Spearman test. The results showed that the waiting time for the non-blend recipe service and recipes blends as a whole meet the standard SOP Puskesmas Gambut. The level of patient satisfaction on the Reliability dimension with a percentage of 74.06% is in satisfied category. Responsiveness dimensions with a percentage of 76.33% are in very satisfied category. There is no (signification 0.306 > 0.05) relationship between the prescription service waiting time of the patient's satisfaction level in Puskesmas Gambut.

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Journal Info

Abbrev

JIFI

Publisher

Subject

Biochemistry, Genetics & Molecular Biology Chemistry Immunology & microbiology Medicine & Pharmacology Physics

Description

Focus and Scope Jurnal Insan Farmasi Indonesia (JIFI) is a broad-based primary journal covering all branches of pharmacy and its sub-disciplines that contains complete research articles, short communication and review articles. JIFI is a forum for the publication of quality and original works that ...