ANALISIS
Vol. 11 No. 1 (2021): ANALISIS VOL. 11 TAHUN 01 EDISI MARET 2021

THE EFFECT OF PRODUCT QUALITY AND PRICE ON SMARTPHONE CUSTOMERS’ LOYALTY

Fitriani Nur Utami (Universitas Telkom)
Mahir Pradana (Universitas Telkom)
Taffy Andira Kaljabar (Universitas Telkom)



Article Info

Publish Date
01 Mar 2021

Abstract

This research was conducted to determine the price and product quality towards consumer loyalty in the city of Bandung. The purpose of this research is to determine and analyze how the price and quality of products provided by Xiaomi to its consumers, as well as the magnitude of the effect of product quality and price simultaneously and partially on consumer loyalty in Bandung. This research uses quantitative methods with descriptive and causal research types. Sampling was done by using non-probability sampling method, purposive sampling type, with the number of respondents as many as 100 people. The data analysis technique used descriptive analysis and multiple linear regression analysis. Based on the results of data analysis with SmartPLS software, it was found that the price and product quality factors together had a positive and significant effect on consumer loyalty in Bandung..

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Journal Info

Abbrev

analisis

Publisher

Subject

Economics, Econometrics & Finance

Description

ANALISIS merupakan Jurnal Ilmiah yang diterbitkan oleh Fakultas Ekonomi Universitas Flores. ANALISIS terbit pertama kali pada bulan Maret 2011. ANALISIS memuat artikel ilmiah hasil penelitian dosen maupun mahasiswa dalam bidang ekonomi mikro maupun makro, bisnis, keuangan, maupun perbankan, ...