Journal of Industrial Engineering & Management Research (JIEMAR)
Vol. 1 No. 3 (2020): Oktober 2020

DESCRIPTION OF THE LEVEL OF PATIENT SATISFACTION WITH NURSING SERVICES IN PATIENT DR. DRAJAT PRAWIRANEGARA SERANG

Lusiani, Milawati (Unknown)
Yusnita, Erny (Unknown)
Rachmaniah, Dini (Unknown)
Mujiyanti , Sri (Unknown)
Nurhayati (Unknown)
Puspa Sari, Ike (Unknown)

Article Info

Publish Date
05 Nov 2020

Abstract

Prime nursing services are services provided to patients based on quality standard to meet the needs and wants of patients so that patients can get satisfaction (Qingwei, 2012) The purpose of this research is to know the description of Patient Satisfaction Level on Nursing Service in Inpatient Room of RSUD dr. Drajat Prawiranegara Serang 2018. Variables in this study are attitude, action, attention, responsibility, ability, appearance. The research method used is descriptive with the number of samples 92. Sampling technique used is a quota sampling technique. The results of each variable were satisfied with attitude result (80,4%), action (57,6%), attention (48,9%), responsibility (79,3%), ability (75,0% ), and appearance (65.2%). Suggestion from researcher expected RSUD dr. Drajat Prawiranegara can improve the reliability and quality of nursing services in order to achieve excellent service for patients.

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Journal Info
Journal of Industrial Engineering & Management Research (JIEMAR)
Website

Abbrev

jiemar

Publisher

Universitas Pelita Harapan

Subject

Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

Description

The aim of JIEMAR ( Journal of Industrial Engineering & Management Research is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering ...