Journal of Research in Business, Economics, and Education
Vol. 2 No. 6 (2020): December Edition

Measurement of Student Satisfaction Using Customer Satisfaction Index (CSI)

Ragil Pardiyono (Universitas Jenderal Achmad Yani)
Hermita Dyah Puspita (Universitas Jenderal Achmad Yani)

Article Info

Publish Date
31 Dec 2020

Abstract

This study will measure the level of student satisfaction at a university in Bandung using a service quality model and student satisfactory inventory model. The measuring instrument used was a questionnaire with a sample of 100 respondents. Testing of measuring instruments by comparing the calculated r value (corrected item total correlation) with the r table. Reliability testing uses alpha values with table alpha values. Measuring the level of satisfaction using the customer satisfaction index (CSI). The results showed a CSI score of 94.04, which means that student satisfaction with campus services is very satisfied.

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Journal Info
Journal of Research in Business, Economics, and Education
Website

Abbrev

jrbee

Publisher

STIE Kusuma Negara

Subject

Economics, Econometrics & Finance

Description

JRBEE: Journal of Research in Business, Economics, and Education is aimed at being a medium for research results dissemination and scientific paper exchanges on the Indonesian economy and business among academics, practitioners, regulators, and public. JRBEE: Journal of Research in Business, ...