Jurnal Pekommas
Vol 6, No 1 (2021): April 2021

Structural Model to Predict Satisfaction and Performance Users of SIKD at Government Organizations in South Kalimantan

Riswan Yudhi Fahrianta (Sekolah Tinggi Ilmu Ekonomi Indonesia Banjarmasin)
Grahita Chandrarin (Universitas Merdeka Malang)
Edi Subiyantoro (Universitas Merdeka Malang)

Article Info

Publish Date
30 Apr 2021


The successful adoption of ICT by local governments still requires evaluation because of several issues related to the use and utilization of the SIKD. The variety of SIKD applications, limited server, and network capacity, limited human resource personnel, and lack of technical guidance because regulatory changes put pressure on user satisfaction and performance. Academic evaluation of SIKD adoption from the user's perspective is needed to explore advanced concepts of e-government development. The research model was analyzed with the Partial Least Square (SEM-PLS) approach. The results showed the perceived usefulness, perceived ease of use, subjective norms, and facilitating conditions influenced user satisfaction and subsequently, user satisfaction affected user performance. The conceptual framework tested in this study was able to show that under conditions of ICT mandatory use by organizations, behavioral beliefs influence user satisfaction and have an important impact on user performance.

Copyrights © 2021

Journal Info





Computer Science & IT Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media


Pekommas is a journal published by the BBPSDMP Kominfo Makassar with the aim of disseminating information on scientific developments in communication, informatics and mass media. The manuscript published in this journal is derived from research and scientific study conducted by researchers, ...