Jurnal Pengembangan Wiraswasta
Vol 23, No 2 (2021): JPW Edisi Agustus 2021

Pentingnya Kepercayaan Memediasi Pengaruh Keamanan Bertransaksi dan Kepuasan Terhadap Minat Beli Konsumen

Anna Wulandari (Program Magister Manajemen Universitas Pelita Bangsa)
Adinewa Surya Prakosa (Program Magister Manajemen Universitas Pelita Bangsa)
Fatimatul Zahro Anhari (Program Magister Manajemen Universitas Pelita Bangsa)
Baskoro Ashar Pamungkas (Program Magister Manajemen Universitas Pelita Bangsa)
Rensi Suryanti (Program Studi Manajemen Universitas Pelita Bangsa)



Article Info

Publish Date
01 Aug 2021

Abstract

Tujuan penelitian untuk menguji model penelitian yang menyatakan bahwa kepuasan dan kepercayaan memediasi pengaruh keamanan bertransaksi terhadap minat beli konsumen. Metode penelitian ini menggunakan pendekatan kuantitatif, dengan sampel penelitian sebanyak 152 orang konsumen Shopee. Analisis penelitian yang digunakan adalah model struktural diolah software SMART-PLS 3.0. Penelitian menunjukkan kepuasan konsumen tidak memediasi keamanan bertransaksi terhadap minat beli sedangkan kepercayaan konsumen memediasi. Kemanan bertransaksi mempengaruhi kepuasan konsumen dan berdampak pada meningkatnya kepercayaan yang akhirnya mendorong minat beli konsumen.The purpose of the study to test the research model that states that satisfaction and trust mediate the influence of security transactions intercepted consumer buying interests. This research method uses quantitative approach, with a research sample of 152 Shopee consumers. The research analysis used is a structural model processed smart-pls 3.0 software. The results showed that consumer satisfaction does not mediate the security of transacting against buying interests while consumer confidence mediates. Transaction security affects consumer satisfaction and has an impact on increased trust that ultimately drives consumer buying interest.

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Journal Info

Abbrev

jpw

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Pengembangan Wiraswasta is a national journal intended to develop entrepreneurship. This journal contains articles on various issues in the field of social sciences and humanities in the economic field. In particular, this journal raises various management issues related to entrepreneurship ...