PRO PATRIA
Vol 4 No 2 (2021): PRO PATRIA: Jurnal Pendidikan, Kewarganegaraan, Hukum, Sosial dan Politik

KINERJA PELAYANAN PUBLIK PADA KANTOR KESYAHBANDARAN DAN OTORITAS PELABUHAN (KSOP) KELAS IV BAGANSIAPIAPI

Mursalin Mursalin (Universitas Riau)
Meyzi Heriyanto (Universitas Riau)
Febri Yuliani (Universitas Riau)



Article Info

Publish Date
22 Aug 2021

Abstract

Abstract This study aims to find out how the performance of public services at the harbor and port authority offices (KSOP class IV Bagansiapiapi. And what are the factors that affect the performance of public services at the harbor and port authority office (KSOP) class IV Bagansiapiapi. The data analysis used is descriptive qualitative analysis recommended by Miles and Huberman (1992), namely: Data Reduction, Data Presentation, and Conclusions and Verification of Results. Data collection techniques with observation, interviews (structured and in-depth with informants), and documentation. The results of the research show that the Performance of Public Service Performance at the Port Authority and Class IV Bagansiapiapi Port Authority has been carried out as it should. of the 14 (fourteen) indicators used according to Moeheriono (2012:163), namely, there are 13 (thirteen) indicators that are good (as it should be) but there is one indicator that is not good, namely the Environmental Comfort indicator, this is related to the availability of facilities the existing facilities in the working area of the Port Authority (KSOP) Class IV Bagansiapiapi office, namely Haling Island, Sinaboy and BuluHala. And the factors that affect the performance of public services at the Port Authority Port Authority Office (KSOP) class IV Bagansiapiapi are on the Individual Factor, namely Ability and Expertise, on the Psychological Factor is the Attitude, Personality and Learning and Motivation factor while the Organizational Factor is Resources, Leadership and Awards

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Journal Info

Abbrev

propatria

Publisher

Subject

Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal yang berisi artikel ilmiah terkait Pendidikan, Kewarganegaraan, Hukum, Sosial dan Politik. Muatan artikel dalam jurnal ini merupakan artikel hasil penelitian ilmiah, artikel konseptual yang diangkat dari gagasan atau ide penulis, artikel aplikasi teori, dan artikel pemikiran ilmiah. ...