Jurnal Teknik Industri
Vol. 19 No. 1 (2018): Februari

Evaluasi Kinerja Perusahaan Berdasarkan Perspektif Organisasi, Proses, dan Staf Berbasis AHP dan OMAX

Ratih Ardia Sari (Universitas Brawijaya)
Rahmi Yuniarti (Universitas Brawijaya)
Farida Risqi Nur Safitri (Universitas Brawijaya)

Article Info

Publish Date
27 Feb 2018

Abstract

Performance measurement is done to measure the achievement of the company. Performance is made to know the company is reaching its target. In this research, the company's performance in the field of electrical contractor is measured. Key Performance Indicator (KPI) used from the perspective of the organization, process, and staff. Weighting KPI using Analytical Hierarchy Process. Objective Matrix and Traffic Light System are used for the scoring system. The results showed that from 23 KPI got 9 KPI is in the red zone, 10 in the yellow zone and the rest in the green zone. From these results then the company needs improvement to improve performance.

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Journal Info
Jurnal Teknik Industri
Website

Abbrev

industri

Publisher

Universitas Muhammadiyah Malang

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

Description

Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality ...