MBR (Management and Business Review)
Vol 5 No 2 (2021): Desember

Determinan keputusan pembelian di Shopee: online customer review, brand image dan promosi

Ilham Bima (Program Studi Manajemen, Fakultas Ekonomika dan Bisnis, Universitas PGRI Kanjuruhan Malang, Indonesia)
Iva Nurdiana Nurfarida (Program Studi Manajemen, Fakultas Ekonomika dan Bisnis, Universitas PGRI Kanjuruhan Malang, Indonesia)
Endi Sarwoko (Magister Manajemen, Universitas PGRI Kanjuruhan Malang, Indonesia)



Article Info

Publish Date
14 Nov 2021

Abstract

The purpose of this research is to investigate the factors that influence purchasing decisions at Shopee Ninetysix.id seen from online customer reviews, brand image, and promotions. The method used is quantitative with an accidental sampling technique on 112 Ninetysix.id customers. Data collection uses Google Form to fill out the questionnaire, then analysis uses Multiple Linear Regression. The results of the study reveal that purchasing decisions at Shopee are due to considering the online customer reviews of previous consumers, also considering the brand image of the product to be purchased. Promotion is no longer a factor that consumers consider when making purchases at Shopee. Future research can develop a comparative study of purchasing decisions between Shopee and other marketplaces such as Tokopedia or Bukalapak.

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Journal Info

Abbrev

mbr

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

MBR (Management and Business Review) covers in detail a large variety of topics in management and business. The journal aims to disseminate knowledge derived from the results of empirical research on organizations, people, systems, and events in the field of management and business. The journal ...