JIMEBIS
Vol 2 No 1 (2021)

Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Di Rumah Makan Wong Solo Cabang Lampriet Banda Aceh

Yulindawati Y (Univeritas Islam Negeri Ar-Raniry)
Marwiyati M (Univeritas Islam Negeri Ar-Raniry)
Rudi Ramadhan (Univeritas Islam Negeri Ar-Raniry)

Article Info

Publish Date
31 May 2021

Abstract

The results of the study found that there was a simultaneous influence on aspects of service reliability, responsiveness, assurance, empathy, and physical evidence on customer satisfaction. Partially, only the responsiveness aspect has an insignificant effect, the other four aspects have a significant influence. The influence of service quality aspects on customer satisfaction is 42.6% and the rest is 57.4%, influenced by other factors outside the variables of this study. Seeing the aspect of responsiveness that is not significant, it is recommended that management improve performance on the aspect of responsiveness to be more alert and fast in providing services to customers.

Copyrights © 2021




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Journal Info
JIMEBIS
Website

Abbrev

JIMEBIS

Publisher

Universitas Islam Negeri Ar-Raniry Banda Aceh

Subject

Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JIMEBIS: Jurnal Ilmiah Mahasiswa Ekonomi dan Bisnis Islam is a Scientific Journal of Islamic Economics and Business dedicated for students’ article co-authored with lecturers. The articles published in this journal is based on scientific research done during the study and discuss Islamic economics ...