Majalah Bisnis & IPTEK
Vol 8 No 1 (2015): Bisnis dan Iptek

E SATISFACTION DAN E LOYALITY DALAM BISNIS JASA PENERBANGAN

Anton Tirta Komara (STIE Pasundan, Bandung)

Article Info

Publish Date
25 Feb 2021

Abstract

The development of technology, particularly the internet that also affected more quickly in the business world. Almost all companies provide the facility of Internet-based services to its customers with the aim of customers remain loyal to the products or services offered by the company. Customers will easily move from one company to another company because of problems of satisfaction and the services provided by the company. Powered by the Internet network , customers will easily find better service from a variety of similar companies. Thus the concept of e-commerce are relevant to customer satisfaction and loyalty in business services, especially in aviation services. Keywords: e satisfaction, e loyality

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Journal Info
Majalah Bisnis & IPTEK
Website

Abbrev

bistek

Publisher

Sekolah Tinggi Ilmu Ekonomi Pasundan Bandung

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Related to the fields of Accounting and Management as well as the Context of Business and Science and Technology in Indonesia, also intended as a medium of communication between academics who are interested in business and science and technology studies from the point of view of accounting and ...