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All Journal Jurnal Computech & Bisnis (e-Journal) Kontigensi: Jurnal Ilmiah Manajemen Acman: Accounting and Management Journal Majalah Bisnis & IPTEK Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Informatics Management, Engineering and Information System Journal
Komara, Anton Tirta
STIE Pasundan, Bandung
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Library & Information Science Social Sciences Other

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Keterkaitan E-Service Quality Dan E-Recovery Service Quality Maskapai Penerbangan Air Asia Dengan Menggunakan Structural Equation Modelling Anton Tirta Komara
Jurnal Computech & Bisnis (e-Journal) Vol 8, No 2 (2014): Jurnal Computech & Bisnis
Publisher : STMIK Mardira Indonesia, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (159.889 KB) | DOI: 10.55281/jcb.v8i2.119

Abstract

Developments in information technology make a paradigm shift in the consumer wins , so the use of e-commerce was inevitable. The purpose of this study to determine the relationship of e - service quality by e -recovery service quality customer Airlines Air Asia. The study population is customer Air Aviation Services Asia which are members of the backpacker community 's and the study sample was taken as many as 349 people. This sample was taken by random sampling . Analysis of data using Structural Equation Modelling (SEM). The results showed that there is a close relationship between e-service quality relationship with e -recovery service quality customer Airlines Air Asia. So it is evident that e-commerece based services can be used as one of the company's strategy to improve its service. Keywords: e-service quality; e-recovery; e-commerce
Satisfaction in Retail Sector Consumers: Consumer Perceptions of Service Quality and Price. Rd Okky Satria; Anton Tirta Komara
Kontigensi : Jurnal Ilmiah Manajemen Vol 8 No 1 (2020): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (178.487 KB) | DOI: 10.56457/jimk.v8i1.75

Abstract

The provision of goods is one way to meet consumer needs. Excellent service quality and the applicating the affordable prices is one of the activities to achieve customer satisfaction. The purpose of this study is to determine the influence of service quality and price to customer satisfaction. The results reveal the problems regarding customer satisfaction with service quality and pricing. It is due to the lack of quality of services and the applied price. Therefore, it cannot increase customer satisfaction and decrease the level of consumers’ arrival. This research uses the questionnaire method with 100 respondents. The research applies verification analysis to analyze the data, consisting of multiple linear regression analysis and partial test (t-test) and simultaneous test (F-test). The results indicate that all independent variables as service quality and price, have a positive relationship. It is in line with the dependent variable, the consumer satisfaction. Hypothesis testing by using t-test shows two independent variables significantly affect consumer satisfaction. The F-test reveals these two variables affect customer satisfaction. The adjusted R-square of 0.620 indicates that the independent variable explains 62.0% service quality and price influence on customer satisfaction. The rest of 38.0% explain other variables outside the variables used in this research, such as promotion, distribution, value, and the others.
Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Konsumen : (Studi pada salah satu perusahaan jasa transportasi di Kota Bandung) Aditia Aditia; Anton Tirta Komara; Nita Yura Roslina; Lungguh Jatmika
Acman: Accounting and Management Journal Vol. 1 No. 2 (2021): Acman: Accounting and Management Journal
Publisher : Center of Research, STIE Pasundan, Bandung, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (31.172 KB) | DOI: 10.55208/aj.v1i2.25

Abstract

This study aims to determine service quality and price on customer satisfaction. The research method used is a survey method on 100 customers at one of the transportation service providers in the city of Bandung. The path analysis technique is used to answer the problem formulation. The results show that the service quality variable and the price variable have a significant effect either partially or simultaneously on customer satisfaction; however, there are still several factors that influence customer satisfaction outside of this study. The study results recommend that the company's management provide directives and strict rules to bus officers always to pay attention and make time-efficient, for example, the time of bus departure and bus arrival on the destination route so that there are no delays.
Pengaruh Kualitas Pelayanan Dan Citra Perusahaan Terhadap Kepuasan Konsumen: Studi pada perusahaan jasa pengiriman di Kota Bandung Tika Aswati; Anton Tirta Komara; Rd. Okky Satria; Nita Yura Roslina
Acman: Accounting and Management Journal Vol. 2 No. 1 (2022): Acman: Accounting and Management Journal
Publisher : Center of Research, STIE Pasundan, Bandung, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/aj.v2i1.26

Abstract

This study aims to determine the magnitude of the influence of service quality and corporate image on customer satisfaction at one of the delivery service companies in the city of Bandung. Respondents are customers who use delivery services as many as 90 customers. Researchers used path analysis techniques to determine the magnitude of the influence of service quality and corporate image on customer satisfaction. The calculation results show a significant effect of service quality and company image on customer satisfaction. Recommendations from the study results suggest that optimizing consumer satisfaction felt by consumers should make consumers loyal to shipping service products so that consumers are reluctant to switch to using other shipping service products. Furthermore, with service improvements that make consumers loyal, consumers will likely be willing to pay more for the services they feel.
E SATISFACTION DAN E LOYALITY DALAM BISNIS JASA PENERBANGAN Anton Tirta Komara
Majalah Bisnis & IPTEK Vol 8 No 1 (2015): Bisnis dan Iptek
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat (P3M) STIE Pasundan Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (162.926 KB)

Abstract

The development of technology, particularly the internet that also affected more quickly in the business world. Almost all companies provide the facility of Internet-based services to its customers with the aim of customers remain loyal to the products or services offered by the company. Customers will easily move from one company to another company because of problems of satisfaction and the services provided by the company. Powered by the Internet network , customers will easily find better service from a variety of similar companies. Thus the concept of e-commerce are relevant to customer satisfaction and loyalty in business services, especially in aviation services. Keywords: e satisfaction, e loyality
GAYA KEPEMIMPINAN DALAM HUBUNGANNYA DENGAN KINERJA Anton Tirta Komara
Majalah Bisnis & IPTEK Vol 7 No 2 (2014): Bisnis dan Iptek
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat (P3M) STIE Pasundan Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (639.235 KB)

Abstract

One of the stakeholders who hold a central role in an organization is a human resources organization as object and subject. The role of human (human resources) is crucial reached or whether the purpose of an organization. Then the human resources needs a way to set it so that performance can be optimized. One way is to appoint someone who is believed to be able to simultaneously take the lead and set the policies relating to the interests of the human resources within the organization. In other words, we should be able to appoint a leader for individuals who are involved in the organization. These leaders must be able to unite the perception among members of the leads so as to create a similarity definition and common purpose to be achieved. This is called leadership. Keywords: leadership; performance
PENGARUH SIKAP KARYAWAN TERHADAP KOMITMEN ORGANISASI Rd. Okky Satria; Anton Tirta Komara; Boy Suzanto
Majalah Bisnis & IPTEK Vol 11 No 2 (2018): Bisnis dan Iptek
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat (P3M) STIE Pasundan Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (427.941 KB)

Abstract

This study aims to determine the effect of employee attitudes componentsconsisting of affective, cognitive and behavioral of employees towards organizational commitment. Hypothetical testing was used a sample tested employees in one of the Tax Service Office in Bandung with 95 employees for samples. Sampling techniques used simple random sampling of existing populations. Data analysis techniques was using path analysis. This research method is included in the survey method category. The results of the study prove that there is an influence of attitudes towards employee commitment of 72.2% while the remaining 27.8% is influenced by another factors that not examined in this study. Keywords: affective, cognitive, conative, organizational commitment
ANALISIS MOTIVASI KERJA PEGAWAI Didin Mushlihuddin; Anton Tirta Komara; Boy Suzanto
Majalah Bisnis & IPTEK Vol 12 No 1 (2019): Majalah Bisnis & IPTEK
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat (P3M) STIE Pasundan Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (323.064 KB)

Abstract

This study aims to analyze employee work motivation. Work motivation analyzed is based on Theory Mc Cleland, which consists of 3 (three) dimensions, namely the need for achievement, the need for affiliation, and the need for power. The research method used is descriptive. The sample used is an employee at a government agency in Bandung Regency. Data analysis techniques using descriptive analysis. The results of the study illustrate that employee motivation is sufficient. Keywords: work motivation, employees.
PENGARUH SISTEM INFORMASI AKUNTANSI PENGGAJIAN TERHADAP PENGENDALIAN INTERNAL PENGGAJIAN (STUDI PADA SALAH SATU PERUSAHAAN DISTRIBUTOR SPARE PART SEPEDA MOTOR) Anisa Septiani; Maulana Yusup; Boy Suzanto; Anton Tirta Komara
Majalah Bisnis & IPTEK Vol 14 No 1 (2021): Majalah Bisnis & IPTEK
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat (P3M) STIE Pasundan Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (30.261 KB) | DOI: 10.55208/bistek.v14i1.223

Abstract

This study aims to determine the effect of payroll accounting information systems on payroll internal control. This study uses a quantitative approach with a survey approach to employees directly related to the accounting information system at a motorcycle spare part dealer in Badung City with 30 respondents. Using a simple linear regression analysis technique to determine the magnitude of the influence used the influence of the payroll accounting information system on payroll internal control. The calculation results show a positive influence of the payroll accounting information system on internal control of payroll with a total effect of 66.4%. The remaining 33.6% can influence by other factors not examined in the study.
PENGARUH KOMPENSASI, MOTIVASI DAN KEPUASAN KERJA TERHADAP KINERJA PEGAWAI NEGERI SIPIL (PNS) DI LINGKUNGAN RUMAH SAKIT UMUM DAERAH (RSUD) KOTA BANDUNG Anton Tirta Komara; Euis Nelliawati
Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Vol 8 No 2 (2014): Jurnal Ekonomi, Bisnis & Entrepreneurship
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M) STIE Pasundan Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (464.422 KB)

Abstract

This research was conducted at the Regional General Hospital (Hospital) in Bandung. The results of preliminary studies indicate that the performance of civil servants (PNS) in the Hospital Bandung is not optimal. Not optimal performance Civil Servants (PNS), presumably because the compensation is not timely and still not meet the expectations of employees, is still a relatively low employee motivation and job satisfaction of employees is low. Departing from the above phenomena problem formulated in this study as follows: How compensation, how the work motivation, job satisfaction and how how employee performance. How much influence compensation, employee motivation, job satisfaction on the performance of civil servants (PNS) in the Regional General Hospital (Hospital) Bandung either individually or simultaneously. The method used is the descriptive and verification method, the number of respondents 183 people. The data analysis technique used is the correlation technique to determine the degree of closeness of the relationship between the study variables and path analysis techniques to determine the effect, directly or indirectly, the independent variable on the dependent variable. In the operationalization used SPSS 17.0. and 8:30 LISREL program. The results showed that compensation is in the category is not appropriate, work motivation is at a low category, job satisfaction is at a low category and performance are the unfavorable category. The direct effect of compensation on the performance of civil servants (PNS) in the Environment Regional General Hospital (Hospital) Bandung at 15.26%, the indirect influence through the motivation of 7.04% and an indirect effect through the satisfaction of 5.26%, so that the total effect of 27.56%. Direct influence on the performance of work motivation of 9.12%, the indirect effect through compensation of 7.04% and an indirect effect through job satisfaction of 3.00%, so that the total effect of 19.16%. The direct effect of job satisfaction on the performance of 13.31% and an indirect effect through compensation of 5.26% and an indirect effect through the work motivation of 3.00%, so that the total effect of 21.57%. Keywords: compensation; motivation; job satisfaction; performance
Co-Authors Aditia Aditia Anisa Septiani Boy Suzanto Didin Mushlihuddin Djajun Djuhara Euis Nelliawati Euis Nelliwati Imelda Megawati Iwan Sidharta Jatmika, Lungguh Larry Al Bar Hendra Putra Maulana Yusup, Maulana Mushlihuddin, Didin Nelliawati, Euis Nita Yura Roslina Roslina, Nita Yura Satria, Rd. Okky Satria, Rd. Okky Septiani, Anisa Soleha, Lilis Karnita Sonia, Lina Tika Aswati Yayu Sudia