Ensiklopedia Social Review
Vol 4, No 2 (2022): Volume 4 No 2 Juni 2022

PENGARUH MANAJEMEN PROSES TERHADAP KUALITAS PELAYANAN DI HOTEL BUNDA BUKITTINGGI

Yulhaslinda Yulhaslinda (Akpar Paramitha Bukittinggi)
Rika Andriani (Akpar Paramitha Bukittinggi)

Article Info

Publish Date
29 Jun 2022

Abstract

This research aims to analyze the quality of service at Bunda Bukittinggi hotel in terms of management. The number of population in this study is all employees at Bunda Bukittinggi Hotel, both contract employees and permanent employees, which amounts to 31 employees. Then the sample in this study is the entire population using the census method which means the entire population becomes a sample. Then conducted a research instrument test with a validity test and reliability test. Before the double linear regression test, a classic assumption test was conducted with a test of normality, linearity, multicollinearity and so on. From the results of the double linear regression test, the results were obtained that management variables had a positive and significant influence on the Quality of Service at Bunda Bukittinggi Hotel.

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Journal Info
Ensiklopedia Social Review
Website

Abbrev

sosial

Publisher

Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Subject

Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Menerbitkan artikel-artikel di bidang ilmu sosial yang diterbitkan 3 kali dalam setahun. Antara lain ilmu Sosial, Ilmu Politik, Ilmu Administrasi Negara, Hubungan Internasional. ilmu hukum, ilmu budaya, ilmu ekonomi, manajeman, akuntansi, sejarah, bahasa, kepustakaan, dan ilmu lainnya di bidang ilmu ...