JIMEBIS
Vol 3 No 1 (2022)

Teknologi Informasi dan Kualitas Layanan Mempengaruhi Tingkat Kepuasan Nasabah Bank Syariah

Akmal Riza (Fakultas Ekonomi dan Bisnis Islam)
Azharsyah Ibrahim (Fakultas Ekonomi dan Bisnis Islam)
Fauzul Azhar (Fakultas Ekonomi dan Bisnis Islam)

Article Info

Publish Date
31 May 2022

Abstract

This study aims to determine the effect of information technology and service quality on customer satisfaction at BNI Syariah Banda Aceh Branch Office. Quantitative research method with multiple linear regression analysis using IBM SPSS software version 25. The results showed that information technology and service quality variables had a positive and significant effect on customer satisfaction at BNI Syariah Banda Aceh Branch Office. customer satisfaction variable can be explained by information technology and service quality variables 53.6%, while the effect is influenced by other variables outside the study.

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Journal Info
JIMEBIS
Website

Abbrev

JIMEBIS

Publisher

Universitas Islam Negeri Ar-Raniry Banda Aceh

Subject

Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JIMEBIS: Jurnal Ilmiah Mahasiswa Ekonomi dan Bisnis Islam is a Scientific Journal of Islamic Economics and Business dedicated for students’ article co-authored with lecturers. The articles published in this journal is based on scientific research done during the study and discuss Islamic economics ...