RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL
Vol 5 No 1 (2023): Reslaj: Religion Education Social Laa Roiba Journal

Pengaruh Kualitas Pelayanan dan Fasilitas Terminal Keberangkatan terhadap Kepuasan Penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima

Tri Nofiyati (Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta)

Article Info

Publish Date
31 Jul 2022

Abstract

The purpose of this study was to determine whether the influence of service quality and departure terminal facilities on passenger satisfaction at Sultan Muhammad Salahuddin airport, Bima. The type of research taken is quantitative. The source of this research data is primary data that comes from distributing questionnaires with 50 samples, namely passengers who have traveled via air transportation at Sultan Muhammad Salahuddin Airport, Bima. This research uses Multiple Linear Regression analysis method. The results obtained from this study indicate that: (1) H1 service quality has a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima (2) H2 available facilities have a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima. Keywords: Service, Facilities and Passenger Satisfaction.

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Journal Info
RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL
Website

Abbrev

reslaj

Publisher

Institut Agama Islam Nasional Laa Roiba Bogor

Subject

Religion Economics, Econometrics & Finance Education Social Sciences

Description

RESLAJ: Religion Education Social Laa Roiba Journal is a scientific journal published by the Center for Research and Strategic Studies (PRKS) of the Institute of Islamic Religion (IAI) National Laa Roiba Bogor. This journal contains scientific papers from academics, researchers and practitioners in ...