Islamic Economics and Finance Journal
Vol 1, No 2 (2020): El-Aswaq

PENGARUH PERSEPSI NASABAH, KEPERCAYAAN NASABAH DAN LOYALITAS NASABAH TERHADAP PENGGUNAAN MOBILE BANKING (Studi Kasus Pada Bank Syariah Indonesia Kota Malang)

Namira Usman (Fakultas Ekonomi dan Bisnis Universitas Islam Malang)
Maslichah Maslichah (Fakultas Ekonomi dan Bisnis Unisma)
M Cholid Mawardi (Unknown)

Article Info

Publish Date
15 Sep 2021

Abstract

This study aims to determine the effect of customer perception, customer trust and customer loyalty on the use of mobile banking at Bank Syariah Indonesia Malang City The analytical method used in this study is multiple lmier regression analysis for hypothesis testing using SPSS. The results of this study indicate that the Perception variable Customer 1) has a partial negative and insignificant effect on the use of mobile banking (Y). Customer Trust Variable 2) and Customer Loyalty variable ) have a positive and partially significant effect on the use of mobile bankang (Y). Meanwhile, the variables of customer perception, customer trust and customer loyalty have a positive and significant effect simultaneously on the use of mobile banking.

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Journal Info
Islamic Economics and Finance Journal
Website

Abbrev

laswq

Publisher

Universitas Islam Malang

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The scope of El-Aswaq are limited to islamic economics, islamic banking and finance, islamic economic management, islamic economics law, management Zakat, Infaq, Shodaqoh, and Waqf, islamic entrepreneurship and business, islamic economics thought, islamic insurance, islamic ...