International Journal of Tourism and Hospitality in Asia Pasific
Vol 4, No 1 (2021): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)

The Impact of Global Trend on Courier Service and Consumer Satisfaction: A Study of DHL

Rudresh Pandey (ABES Engineering College)
Varsha Ganatra (Vivekanand education Society'
s College of Arts, Science and Commerce)
Harsh Sonawane (Vivekanand education Society'
s College of Arts, Science and Commerce)
Fahada Nur Binti Mohd Fauzi (Universiti Sains Malaysia)
Daisy Mui Hung Kee (Universiti Sains Malaysia)
Nur Hafizah Binti Mohd Yasir (Universiti Sains Malaysia)
Nur Fatini Farisya Binti Suhairi (Universiti Sains Malaysia)
Nur Afeza Azila Binti Md Zamri (Universiti Sains Malaysia)

Article Info

Publish Date
20 Feb 2021

Abstract

The study seeks to analyze the impact on DHL courier service as well as its customer satisfaction of global trends. The research was conducted by collecting data from the company websites, personal experiences, different theories, and some statistical details. Surveys were also carried out to gather information about its courier service and customer satisfaction. The findings showed that the pattern of logistics has a major effect on organizational and customer satisfaction.

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Journal Info
International Journal of Tourism and Hospitality in Asia Pasific
Website

Abbrev

IJTHAP

Publisher

AIBPM Publisher

Subject

Humanities

Description

IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to ...