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All Journal International Journal of Tourism and Hospitality in Asia Pasific
Nur Hafizah Binti Mohd Yasir
Universiti Sains Malaysia
Humanities

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The Impact of Global Trend on Courier Service and Consumer Satisfaction: A Study of DHL Rudresh Pandey; Varsha Ganatra; Harsh Sonawane; Fahada Nur Binti Mohd Fauzi; Daisy Mui Hung Kee; Nur Hafizah Binti Mohd Yasir; Nur Fatini Farisya Binti Suhairi; Nur Afeza Azila Binti Md Zamri
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 4, No 1 (2021): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (197.727 KB) | DOI: 10.32535/ijthap.v4i1.1022

Abstract

The study seeks to analyze the impact on DHL courier service as well as its customer satisfaction of global trends. The research was conducted by collecting data from the company websites, personal experiences, different theories, and some statistical details. Surveys were also carried out to gather information about its courier service and customer satisfaction. The findings showed that the pattern of logistics has a major effect on organizational and customer satisfaction.
Co-Authors Daisy Mui Hung Kee Fahada Nur Binti Mohd Fauzi Harsh Sonawane Nur Afeza Azila Binti Md Zamri Nur Fatini Farisya Binti Suhairi Rudresh Pandey Varsha Ganatra