International Journal of Tourism and Hospitality in Asia Pasific
Vol 4, No 1 (2021): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)

An Empirical Study on Customer Satisfaction, Perception, and Brand Image in Starbucks Coffee in India, Asia

Rudresh Pandey (ABES Engineering College)
Varsha Ganatra (Vivekanand Education Society'
s College of Arts, Science and Commerce)

Sonali Jamnik (Vivekanand Education Society'
s College of Arts, Science and Commerce)

Pragya Goel (ABES Engineering College)
Priyanshi Goyal (Vivekanand Education Society'
s College of Arts, Science and Commerce)

Chian Lee Xuan (Universiti Sains Malaysia)
Daisy Mui Hung Kee (Universiti Sains Malaysia)
Hee Hui Mein (Universiti Sains Malaysia)
Lim Xiao En (Universiti Sains Malaysia)
Lee Jen Zen (Universiti Sains Malaysia)



Article Info

Publish Date
20 Feb 2021

Abstract

This study focuses on the brand image, experience, quality, and services offered by Starbucks that will bring customer loyalty from customer satisfaction. The study analyzes how customer loyalty and brand experience affect the quality improvements of Starbucks Coffee as corporate brands play a vital role in achieving higher company’s performance, like sales. It makes more incentives to satisfy the potential customers and develops a drawn-out relationship with them. This study concludes that companies with higher customer loyalty and satisfaction tend to have higher market share, and move further by cost reduction. Therefore, companies could substantially pay attention to all of these variables to have an everlasting profitability as this will lead to gain competitive advantage in the market.

Copyrights © 2021






Journal Info

Abbrev

IJTHAP

Publisher

Subject

Humanities

Description

IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to ...