Jurnal Ekonomi Bisnis Manajemen Prima
Vol. 4 No. 1 (2022): Jurnal Ekonomi Bisnis Manajemen Prima

PENGARUH MOTIVASI PELAYANAN PUBLIK, KUALITAS PELAYANAN DAN KINERJA ANGGOTA TERHADAP KEPUASAN MASYARAKAT PADA POLSEK KOTA SUNGAI PENUH

Helmi Ali (Institut Teknologi dan Bisnis Haji Agus Salim Bukittinggi)
Yudi Stira (ITBHAS)



Article Info

Publish Date
29 Aug 2022

Abstract

This study aims to determine the effect of public service motivation, service quality, and performance of police officers on community satisfaction with members of the Sungai Penuh City Police. The method used in this research is quantitative research with a descriptive approach. The population in this study were members of the police at the Sungai Penuh Police. The sample used was 144 people using a saturated sampling technique (census). The data analysis technique is multiple linear regression. The results of the study show that: (1) Public service motivation has a positive and significant effect on community satisfaction. (2) Service quality has a positive and significant effect on community satisfaction. (3) The performance of police officers has a positive and significant effect on community satisfaction. (4) Public service motivation, service quality, performance of police officers together have a positive and significant effect on community satisfaction at the Sungai Full Police Sector.

Copyrights © 2022






Journal Info

Abbrev

JEBIM

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekonomi Bisnis Manajemen Prima merupakan jurnal ilmiah online yang diterbitkan secara berkala oleh Fakultas Ekonomi Universitas Prima Indonesia dan teregistrasi oleh LIPI dengan SK ISSN 0005.2685984X/JI.3.1/SK.ISSN/2019.08 pada Agustus 2019. Jurnal Ekonomi Bisnis Manajemen Prima menerima ...