Sinkron : Jurnal dan Penelitian Teknik Informatika
Vol. 8 No. 1 (2023): Articles Research Volume 8 Issue 1, 2023

UX Evaluation Using Firstclick, Performance Measurement, RTA, And Questionnaire On E-Commerce Website

I Made Candiasa (Program Pascasarja, Universitas Pendidikan Ganesha, Indonesia)
I Gede Aris Gunadi (Program Pascasarja, Universitas Pendidikan Ganesha, Indonesia)
I Nyoman Wahyu Semeru Putra (Program Pascasarja, Universitas Pendidikan Ganesha, Indonesia)



Article Info

Publish Date
05 Jan 2023

Abstract

E-commerce has made transactions easier for several persons. SKI (Semadi Kwazay Indoland), a company in the real estate market, is one of the numerous organizations that develop e-commerce websites. The company wants the e-commerce website to attract a wider audience. Therefore, an evaluation is necessary to measure the usefulness of the website. Twenty responses were divided into two groups of ten: the advanced group and the novice group. The selected assessment approaches are performance measurement to evaluate the system's efficiency and error rate, first-click usability testing to evaluate the system's effectiveness, and RTA and the SUS questionnaire to evaluate user happiness. The following are the study's findings: This e-commerce website is quite efficient, as there is no significant difference in the time necessary to complete the 10 activities between the two groups of respondents. The mean participant questionnaire score for the e-commerce website was 49.75, which was much lower than the average SUS score of 68. The e-commerce website page is highly effective, as the performance measurement test results suggest a comparatively low error rate across both novice and advanced respondent groups.

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Journal Info

Abbrev

sinkron

Publisher

Subject

Computer Science & IT

Description

Scope of SinkrOns Scientific Discussion 1. Machine Learning 2. Cryptography 3. Steganography 4. Digital Image Processing 5. Networking 6. Security 7. Algorithm and Programming 8. Computer Vision 9. Troubleshooting 10. Internet and E-Commerce 11. Artificial Intelligence 12. Data Mining 13. Artificial ...