Media Bina Ilmiah
Vol. 17 No. 6: Januari 2023

PENGARUH KUALITAS PEELAYANAN TERHADAP NIAT BELI ULANG MELALUI KEPUASAN PADA SWALAYAN KPD DI PALANGKA RAYA

Ari Gunawan (Universitas Palangka Raya)
Yunikewaty Yunikewaty (Universitas Palangka Raya)
Meitiana Meitiana (Universitas Palangka Raya)



Article Info

Publish Date
01 Jan 2023

Abstract

Research in the field of marketing with the aim of this study is to measure and analyze the effect of service quality on repurchase intentions at KPD Swalayan Palangka Raya. Measuring and analyzing the effect of satisfaction on repurchase intention at KPD Swalayan Palangka Raya. Measuring and analyzing the effect of Service Quality on Satisfaction at KPD Swalayan Palangka Raya. Measuring and analyzing the effect of service quality on repurchase intention through satisfaction at KPD Swalayan Palangka Raya. The population in this study are consumers who shop at KPD Supermarkets in the City of Palangka Raya as many as 200 respondents. KPD Supermarket research location in Palangka Raya City. Primary and secondary data sources, data collection methods used observation, and distribution of questionnaires. The analytical tool used in this study is Smart-PLS Version 3.0. The results of this study indicate that service quality has a positive and significant effect on repurchase intentions. Consumer satisfaction has a positive and significant effect on repurchase intention. Service quality has a positive and significant effect on satisfaction. Service Quality on Repurchase Intentions through satisfaction has a positive and significant effect.

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Journal Info

Abbrev

MBI

Publisher

Subject

Humanities Social Sciences Other

Description

Media Bina Ilmiah, ISSN 1978-3787 (print) | 2615-3505 (online), diterbitkan 12 (Dua Belas) nomor dalam setahun (Januari-Desember) oleh BINA PATRIA. Jurnal ini merupakan sarana komunikasi dan penyebarluasan informasi hasil-hasil penelitian dan pengembangan, kajian serta pemikiran dalam bidang ...