Indonesian Journal of Multidisciplinary Science
Vol. 1 No. 1 (2022): Special Issue: Indonesian Journal of Multidisciplinary Science

The Passenger Satisfaction Analysis of Commuter Line in the New-Normal Period

Dimas Pratama (Faculty of Engineering, Mercubuana University Jakarta)
Andri Irfan Rifai (Faculty of Civil Engineering and Planning, Universitas Internasional Batam)
Susanty Handayani (Trisakti Institute of Transportation and Logistics)

Article Info

Publish Date
17 Jan 2023

Abstract

KRL Commuter Line is an adequate means of public transportation and has a vital role in the activities or activities of the general public in the Jabodetabek area. However, since the Indonesian government declared a state of emergency and the coronavirus outbreak a national disaster due to the spread of the Covid-19 virus in March 2020, it has impacted the service system Commuter Line KRL operations. With the Covid-19 virus, PT Kereta Commuter Indonesia has created a new operational service system to continue providing exemplary service so that KRL Commuter Line service users remain safe and comfortable. Furthermore, PT Train Commuter Indonesia implements regulations and policies following government regulations to stop the spread of Covid-19, such as implementing protocols health of KRL Commuter Line service users, thereby affecting travel patterns. Therefore, the authors want to research the behavior of transportation users on the public KRL Commuter Line in the New Normal Period. The writer also wants to know the public's perception of the applicable health protocol regulations and policies and whether they affect KRL Commuter Line passenger trips.

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Journal Info
Indonesian Journal of Multidisciplinary Science
Website

Abbrev

ijoms

Publisher

CV. International Journal Labs

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences

Description

Indonesian Journal of Multidisciplinary Science (IJOMS) is a scientific journal in the form of research and can be accessed openly. This journal has e-ISSN 2808-6724 and p-ISSN 2808-5957. This journal is published monthly by International Journal Labs. The development of the company made the ...