Journal of Innovation Research and Knowledge
Vol. 2 No. 9: Februari 2023

EFFECT OF LECTURER SERVICE QUALITY AND INFRASTRUCTURE QUALITY ON STUDENT SATISFACTION

Sudirman Sudirman (UIN Alauddin Makassar, Indonesia)
Taryana Taryana (Politeknik Penerbangan Indonesia Curug, Indonesia)
Yayuk Suprihartini (Politeknik Penerbangan Indonesia Curug, Indonesia)
Ervina Maulida (Universitas Binawan, Indonesia)
Saut Maruli Tua Pandiangan (Politeknik Unggulan Cipta Mandiri, Indonesia)

Article Info

Publish Date
09 Feb 2023

Abstract

The purpose of this research is to analyze effect of lecturer service quality and infrastructure quality on student satisfaction. The type of research used is descriptive quantitative research. Population in this study are Private Higher Education Students in Medan City in 2023. However, because the official data for Private Higher Education Students in Medan City in 2022 is difficult to find, sample is taken randomly using snowball sampling technique. So sample in this study are 60 Private Higher Education Students in Medan City. The data analysis technique in this study used a partial (t) test. The results of the study show that lecturer service quality has a significant effect on student satisfaction. Infrastructure quality has a significant effect on student satisfaction.

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Journal Info
Journal of Innovation Research and Knowledge
Website

Abbrev

JIRK

Publisher

bajang Institute

Subject

Humanities Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Journal of Innovation Research and Knowledge, published by Bajang Institute. Published in two formats, print and online, print version of ISSN: 2798-3471 and the online version of ISSN: 798-3641, both of which are published every month. The scope of the journal studies broadly includes: Culture (a ...