Matriks: Jurnal Sosial dan Sains
Vol. 3 No. 2 (2022): Matriks : Jurnal Sosial dan Sains

The Effect Of Mobile Banking Product Quality On Customer Satisfaction Of Indonesian Sharia Bank Jakarta Wolter Monginsidi Branch

Gani Wiharso (Nusa Mandiri University, Indonesia)
Johan Hendri Prasetyo (Nusa Mandiri University, Indonesia)
Bobby Suryo Prakoso (Nusa Mandiri University, Indonesia)
Luky Fabrianto (Nusa Mandiri University, Indonesia)



Article Info

Publish Date
13 Jan 2022

Abstract

Bank is a financial institution that collects funds from the public in the form of deposits, both demand deposits, savings and time deposits. This study aims to determine the effect of mobile banking product quality on customer satisfaction of Bank Syariah Indonesia Jakarta branch Wolter Monginsidi. The method use is a survey methode using descriptive and verification analysis technique. The sampling technique of this study used a purposive sampling technique of 75 respondents.  The data collection technique use quisionnaire with 20 question items assessed on a Likert scale 1-5 and tested for validity and reliability. Hyphotesis testing using statistical analysis included classical assumption test (Normality test and Heteroscedasticity test), Autocorrelation test (Dubin Watson), Simple Linier Regression Analysis (R square, t-test, and F test). Based on partial test, it can be stated that Product Quality has a positive effect on visitors to the Jakarta branch of Bank Syariah Indonesia Wolter Monginsidi, so the hypothesis can be accepted.

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Journal Info

Abbrev

jmt

Publisher

Subject

Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Transportation

Description

Matriks: Jurnal Sosial dan Sains is a scientific periodical that is published twice a year or 6 months. Matriks: Jurnal Sosial dan Sains is managed by the publisher Sekolah Tinggi Agama Islam Kuningan which publishes scientific papers in the Social and Science scientific family and has published its ...