Jurnal Ilmiah Wahana Pendidikan
Vol 8 No 23 (2022): Jurnal Ilmiah Wahana Pendidikan

Pengaruh Kualitas Pelayanan, Harga dan Lokasi Terhadap Kepuasan Konsumen Pada Rumah Makan Wong Jowo Kalabahi di Kabupaten Alor

Mesak Yamres Awang (Unknown)
Theresia Lounggina Luisa Peny (Unknown)
Elia Maruli (Unknown)
Ferdinand Romelus Anigomang (Unknown)



Article Info

Publish Date
27 Dec 2022

Abstract

Consumer satisfaction is a person's feeling of pleasure or disappointment that arises from comparing the perceived performance of a product or result against their expectations, if the performance matches their expectations, the customer will be satisfied and will be a customer for a long time. This study aims to determine the effect of service quality, price, and location on customer satisfaction. This research was conducted at the Wong Jowo Kalabahi Restaurant, Alor Regency with a sample of 36 people. Collecting data using a questionnaire technique, interview observation, and literature study. Methods of data analysis use validity tests, reliability tests, and multiple linear regression analysis while hypothesis testing is carried out using the t-test and F-test. The results showed that partial service quality has a significant effect on customer satisfaction as indicated by the t-test significance value of 0.006. Partially, the price has a significant effect on consumer satisfaction as indicated by the t-test significance value of 0.023. Partially, location has a significant effect on consumer satisfaction as indicated by a significance value of the t-test of 0.002, and simultaneously service quality, price, and location have a significant effect on customer satisfaction as indicated by a significance value of the F test of 0.000

Copyrights © 2022






Journal Info

Abbrev

JIWP

Publisher

Subject

Religion Education Social Sciences Other

Description

Jurnal Ilmiah Wahana Pendidikan (JIWP) Diterbitkan sebagai upaya untuk mempublikasikan hasil-hasil penelitian dan temuan di bidang pendidikan . Jurnal ini terbit 4 bulanan, yaitu bulan April, Agustus dan Desember. *Ruang Lingkup* Memuat hal kajian, analisis, dan penelitian tentang perancangan, ...