Jurnal Kesehatan Indonesia
Vol 13 No 2 (2023): Maret 2023

Hubungan Pelayanan Gizi, Kualitas Makanan, dan Konseling Terhadap Kepuasan Pasien di RSUD Balaraja

Fatkul Aliyah (Program Studi Gizi, Universitas Binawan)
Tri Ardianti Khasanah (Program Studi Gizi, Universitas Binawan)



Article Info

Publish Date
20 Feb 2023

Abstract

Nutrition services as part of hospital services have a very important role that affecting patient confidence. The purpose of this research was to identify the association between the quality of nutrition service, food quality, and nutritional counseling toward patient satisfaction at Balaraja Hospital. This was analytical research with a cross-sectional design. The number of research samples was 122 subjects. Data were collected through questionnaires which included questions such as patient’s identity, quality of nutrition service, food quality, nutritional counseling, and patient satisfaction. The questionnaire was given in the form of questions and answers in the form of a Likert scale. Data analysis was done by using a statistical test using Chi-Square with the level of significance of ? = 0,05. The results of a statistical test to determine the relationship between the quality of service provided by officers (reliability) with patient satisfaction obtained a value of p = 0,001. The relationship between the service quality of officers (responsiveness) with patient satisfaction showed a value of p = 0,04. The relationship between the quality of service provided by officers (assurance) and patient satisfaction obtained a value of p = 0,001. Statistical test results to determine the relationship between food quality with patient satisfaction received a value of p = 0,004. The results of statistical tests were carried out to determine the relationship between nutritional consultation with patient satisfaction, obtaining a value of p = 0,007. There is a relationship between nutrition services, food quality, and nutritional counseling on patient satisfaction.

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Journal Info

Abbrev

jurkessia

Publisher

Subject

Health Professions Medicine & Pharmacology

Description

Jurnal Kesehatan Indonesia (The Indonesian Journal of Health) is a journal published by Husada Borneo Health Sciences Institue. This journal is expected to be an interactive media for people who have attention to the world of health including health service organizations, health services, health ...