Best Journal of Administration and Management
Vol 1 No 3 (2023): Best Journal of Administration and Management, January 2023

Quality of Public Services In Service Office Population and Civil Registration

Didik Supriyanto (University of Islam Malang)

Article Info

Publish Date
27 Jan 2023

Abstract

This study aims to find out a descriptive description of Public Services and the Quality of Public Services at the Office of the Population and Civil Registry Office of Batu City. things, such as efforts to increase the professionalism of the apparatus which are still lacking, carrying out services that are not yet timely. The findings from the research show that there are a number of things that lead to poor service in terms of the professionalism of the apparatus and the punctuality of work. All of these things need to be improved by paying attention to the qualifications of the apparatus in providing services. Both in terms of Reliability (Reliability), Responsivenees (responsiveness), and Assurance (Guarantee). Supporting factors such as work motivation and cooperation. Inhibiting factors such as Human Resources (HR), Facilities and Infrastructure.

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Journal Info
Best Journal of Administration and Management
Website

Abbrev

Bejam

Publisher

International Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Best Journal of Administration and Management is a periodical scientific journal published based on scientific journal principles aimed at publishing scientific works resulting from research, development and literature studies in the field of Administration and Management, and Scope this journal: ...