Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan
Vol 2 No 2 (2023): Mei : Jurnal Ilmiah Kedokteran dan Kesehatan

Faktor-Faktor yang mempengaruhi peningkatan kualitas pelayanan kesehatan di Rumah Sakit: Tinjauan Teoritis

Sophiana Enjellin Anathasia (Universitas Sangga Buana YPKP)
Dety Mulyanti (Universitas Sangga Buana YPKP)

Article Info

Publish Date
16 Apr 2023

Abstract

Improving hospital service quality is an important factor in promoting service user (patient) satisfaction. In this modern era, where services in the health sector is a promising business. Because service quality influences service user loyalty, service performance must be improved. The goal of this theoretical review is to determine what factors influence hospital service quality. A theoretical review is used, which involves analyzing and comparing existing theories. According to the findings of this theoretical review, tangible, reliable, responsive, assurance, and empathy can all have an impact on service quality.

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Journal Info
Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan
Website

Abbrev

klinik

Publisher

Sekolah Tinggi Ilmu Ekonomi Trianandra

Subject

Health Professions Medicine & Pharmacology Public Health

Description

KLINIK: Jurnal Ilmiah Kedokteran dan Kesehatan diterbitkan 3 (tiga) kali dalam satu tahun yaitu Edisi Januari, Mei, dan September. Jurnal Ilmiah Kedokteran dan Kesehatan menyajikan hasil penelitian dan tinjauan pustaka sehingga jurnal ini bermanfaat bagi dokter, pengambil kebijakan, tenaga ...