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All Journal Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan
Sophiana Enjellin Anathasia
Universitas Sangga Buana YPKP
Health Professions Medicine & Pharmacology Public Health

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Faktor-Faktor yang mempengaruhi peningkatan kualitas pelayanan kesehatan di Rumah Sakit: Tinjauan Teoritis Sophiana Enjellin Anathasia; Dety Mulyanti
Jurnal Ilmiah Kedokteran dan Kesehatan Vol 2 No 2 (2023): Mei : Jurnal Ilmiah Kedokteran dan Kesehatan
Publisher : Sekolah Tinggi Ilmu Ekonomi Trianandra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/klinik.v2i2.1289

Abstract

Improving hospital service quality is an important factor in promoting service user (patient) satisfaction. In this modern era, where services in the health sector is a promising business. Because service quality influences service user loyalty, service performance must be improved. The goal of this theoretical review is to determine what factors influence hospital service quality. A theoretical review is used, which involves analyzing and comparing existing theories. According to the findings of this theoretical review, tangible, reliable, responsive, assurance, and empathy can all have an impact on service quality.
Co-Authors Dety Mulyanti