Indonesian Journal of Pedagogical and Social Studies
Vol 1, No 1 (2021): Indonesian Journal of Pedagogical and Social Studies

Pengaruh Harga dan Kualitas Pelayanan terhadap Kepuasan Konsumen UMKM (Studi Kasus: Djoin Cafe di Kecamatan Wonomulyo Kabupaten Polewali Mandar)

Putri Ayu Annisa (Universitas Negeri Makassar)
Mustari Mustari (Universitas Negeri Makassar)
Muh. Ihsan Said Ahmad (Universitas Negeri Makassar)
Nurdiana Nurdiana (Universitas Negeri Makassar)
Tuti Supatminingsih (Universitas Negeri Makassar)



Article Info

Publish Date
01 Nov 2021

Abstract

The purpose of this study is to see whether price and service quality affect MSME customer satisfaction (a case study of djoin cafe in sub-district Wonomulyo, polewali mandar). price and service quality are independent variables in this study, while customer satisfaction is the dependent variable. This study uses descriptive quantitative techniques and survey research design. The population of this study consisted of 31,444 consumers who visited the Djoin Cafe which were taken from the 2020 data. The sampling technique in this study was the Non-propability Sampling technique, namely Accidental Sampling so that a sample of 111 consumers who visited the Djoin Cafe were obtained. The data feeder instrument uses observation, interviews and questionnaires. The data analysis technique uses multiple regression. The findings of this study indicate that: (1) price has a positive and significant effect on consumer satisfaction at Djoin cafe Wonomulyo District based on partial test results. (2) At Djoin Cafe in Wonomulyo Regency, service quality has a good and quite large influence on customer satisfaction. (3) The combination of price and service quality has a positive and significant effect on consumer satisfaction at Djoin cafe, Wonomulyo District, Polewali Mandar Regency.

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Journal Info

Abbrev

ijpss

Publisher

Subject

Religion Humanities Education Languange, Linguistic, Communication & Media Social Sciences

Description

This Journal publishes research studies employing a variety of qualitative and/or quantitative methods and approaches in the field of pedagogical and Social Sciences. The journal covered by all topics in: Humanities Social studies Management Education, Teaching Learning And others (within the scope ...